B2 Gold – Proactive IT Support

B2 Gold – Proactive IT support

Our most popular service particularly with midsize companies, this is a proactive service offering continuous monitoring of your server hardware and applications. The proactive monitoring service means that we can identify issues and the signs of potential failures before they impact your organisation, heading off possible downtime


With the Proactive Support Package, you’ll have the full piece of mind that your systems are safe, secure and compliant. With proactive work going on to ensure your systems run smoothly, staff won’t be held back by IT. If problems arise staff can get help directly without having to bother you and because the costs are fixed you don’t have to worry about being stung by a large bill.

As your remote IT team we will also help you to get the best out of your hardware investment, performing daily housekeeping and optimisation to guarantee optimal performance of your hardware.

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Proactive monitoring of antivirus definition updates

We’ll be scanning your hardware for any antivirus updates to ensure that we prevent any issues before they occur!

Proactive back-up success/failure monitoring

Relax in the knowledge that we’ll ensure your back ups are always taken. If disaster strikes, you’ll know that your business will be back up and running quickly!

Proactive Disk Space and growth monitoring

We’ll be able to extend the lifespan of equipment as well as predict when it will be time to upgrade – it’s reassuring to know costs in advance so you can build them into future budgets.

Monthly Performance Reports

We’ll let you know how your system is running and whether the infrastructure is fit for your business as it grows.

Helpdesk Support

Our helpdesk support team are friendly, knowledgeable and available from 8.30am – 5.00pm Monday to Friday

Unlimited Telephone and Remote Access Support

You only have one IT system, so it makes sense to have a single IT support service partner who can handle every aspect of service and support.

Free impartial advice on project work or system upgrades

Our aim is to make your business run smoothly and be able to grow. With information and expertise on a whole different range of technologies that could provide the right solution for you, we’ll learn more about your business and advise you how best to get there.

Professional, qualified support engineers

We take it for granted that only qualified and experienced engineers are employed at B2 IT Solutions.

Service Level Agreements (Server/PC)

Our delivery agreement is written in stone so you know what you can expect and when you can expect it. Our goal, as an innovative and forward thinking company, is to exceed it!

Home Worker Remote Assistance

We recognise that people work in many different ways these days – as a result, it’s a real bonus that our support covers you at home as well as in the office.

Warranty Call Management

Not sure when your hardware will need an upgrade or when it is out of warranty – let us help by managing it all.

3rd Line Engineer On-site support

Our Team of consultants will provide additional help and experience for internal IT teams that have troublesome issues.

Priority Escalation to Microsoft as required

Our Partnership with Microsoft allows us to escalate complicated issues to them for immediate resolution.

3rd Party Software Application Assistance

We will work with Third party line of business providers to resolve their issue where possible to help reduce the impact on your business.

User Account Additions, Moves and Changes

Whether you are moving office, expanding or making changes, we’ll be there to support you in terms of your IT Solutions every step of the way.

Malware Infection Removal

Before an issue becomes an issue, we’ll be there – removing malware and ensuring your system’s healthy.

Management of Windows Updates

Never worry about your systems becoming outdated. We’ll perform updates as they are needed without disturbing your work.

Is this the right level of support for you?

Contact us today and we’ll chat through your best options with no obligation