B2 Silver – Reactive IT Support

Getting the right IT Support for your business makes all the difference. Whether you need help with a specific IT issue, aren’t happy with your current supplier or are looking for ongoing help with your IT. The right IT company will make life a whole lot easier.

B2 Silver – Our Cost effective entry level option for small businesses

The B2 Silver Service offers a guaranteed response within an agreed period – fast effective IT support carried out when you need it. 

Our entry level support option offers peace of mind for those unexpected hardware failures or software issues. Regain your time and improve efficiency again by having an IT Team you can rely on.

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Helpdesk Support

Our helpdesk support team are friendly, knowledgeable and available from 8.30am – 5.00pm Monday to Friday

Unlimited Telephone and Remote Access Support

You only have one IT system, so it makes sense to have a single IT support service partner who can handle every aspect of service and support.

Free impartial advice on project work or system upgrades

Our aim is to make your business run smoothly and be able to grow. With information and expertise on a whole different range of technologies that could provide the right solution for you, we’ll learn more about your business and advise you how best to get there.

Professional, qualified support engineers

We take it for granted that only qualified and experienced engineers are employed at B2 IT Solutions.

Service Level Agreements (Server/PC)

Our delivery agreement is written in stone so you know what you can expect and when you can expect it. Our goal, as an innovative and forward thinking company, is to exceed it!

Home Worker Remote Assistance

We recognise that people work in many different ways these days – as a result, it’s a real bonus that our support covers you at home as well as in the office.

Warranty Call Management

Not sure when your hardware will need an upgrade or when it is out of warranty – let us help by managing it all.

3rd Line Engineer On-site support

Our Team of consultants will provide additional help and experience for internal IT teams that have troublesome issues.

Priority Escalation to Microsoft as required

Our Partnership with Microsoft allows us to escalate complicated issues to them for immediate resolution.

3rd Party Software Application Assistance

We will work with Third party line of business providers to resolve their issue where possible to help reduce the impact on your business.

User Account Additions, Moves and Changes

Whether you are moving office, expanding or making changes, we’ll be there to support you in terms of your IT Solutions every step of the way.

Malware Infection Removal

Before an issue becomes an issue, we’ll be there – removing malware and ensuring your system’s healthy.

Management of Windows Updates

Never worry about your systems becoming outdated. We’ll perform updates as they are needed without disturbing your work.

Is this the right level of support for you?

Contact us today and we’ll chat through your best options with no obligation.