B2 Platinum – Fully Managed IT Support

Wouldn’t it be nice to have someone who’s responsible for your IT security, regularly checks your data backups, responds to staff issues and helps you get the most out of your investment in IT?  And at a fraction of the cost of hiring a single member of staff would that make your life a whole lot easier?

B2 Platinum Proactive IT Support

Aimed at Enterprise customers, our Premium service is for clients that depend on their systems and are looking for a single invoice solution with an all-encompassing level of support. Platinum Support includes all the benefits of our Gold service, but where typical IT support company offerings stop, we take our support offering that one step further, anticipating your every need.

Our proactive & managed support package delivers all the benefits of an internal IT team with none of the draw backs. With totally unlimited support your costs are truly fixed with a guaranteed level of service

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Dedicated Team of Engineers

A team of engineers dedicated to your account to ensure the best possible level of support for your business

Half Day on site per month

Engineer to site half a day each month to perform critical updates, hardware installs and general optimisation of your system.

Dedicated account manager

A dedicated account manager, who will perform quarterly account reviews to help identify changes in your support requirements and provide advice on future strategies

Proactive monitoring of antivirus definition updates

We’ll be scanning your hardware for any antivirus updates to ensure that we prevent any issues before they occur

Proactive back-up success/failure monitoring

Relax in the knowledge that we’ll ensure your back ups are always taken. If disaster strikes, you’ll know that your business will be back up and running quickly!

Proactive Disk Space and growth monitoring

We’ll be able to extend the lifespan of equipment as well as predict when it will be time to upgrade – it’s reassuring to know costs in advance so you can build them into future budgets.

Monthly Performance Reports

We’ll let you know how your system is running and whether the infrastructure is fit for your business as it grows.

Helpdesk Support

Our helpdesk support team are friendly, knowledgeable and available from 8.30am – 5.00pm Monday to Friday

Unlimited Telephone and Remote Access Support

You only have one IT system, so it makes sense to have a single IT support service partner who can handle every aspect of service and support.

Free impartial advice on project work or system upgrades

Our aim is to make your business run smoothly and be able to grow. With information and expertise on a whole different range of technologies that could provide the right solution for you, we’ll learn more about your business and advise you how best to get there.

Professional, qualified support engineers

We take it for granted that only qualified and experienced engineers are employed at B2 IT Solutions.

Service Level Agreements (Server/PC)

Our delivery agreement is written in stone so you know what you can expect and when you can expect it. Our goal, as an innovative and forward thinking company, is to exceed it!

Home Worker Remote Assistance

We recognise that people work in many different ways these days – as a result, it’s a real bonus that our support covers you at home as well as in the office.

Warranty Call Management

Not sure when your hardware will need an upgrade or when it is out of warranty – let us help by managing it all.

3rd Line Engineer On-site support

Our Team of consultants will provide additional help and experience for internal IT teams that have troublesome issues.

Priority Escalation to Microsoft as required

Our Partnership with Microsoft allows us to escalate complicated issues to them for immediate resolution.

3rd Party Software Application Assistance

We will work with Third party line of business providers to resolve their issue where possible to help reduce the impact on your business.

User Account Additions, Moves and Changes

Whether you are moving office, expanding or making changes, we’ll be there to support you in terms of your IT Solutions every step of the way.

Malware Infection Removal

Before an issue becomes an issue, we’ll be there – removing malware and ensuring your system’s healthy

Management of Windows Updates

Never worry about your systems becoming outdated. We’ll perform updates as they are needed without disturbing your work.

Is this the right level of support for you?

Contact us today and we’ll chat through your best options with no obligation