Wouldn’t it be nice to have someone who’s responsible for your IT security, regularly checks your data backups, responds to staff issues and helps you get the most out of your investment in IT? And at a fraction of the cost of hiring a single member of staff would that make your life a whole lot easier?
Aimed at Enterprise customers, our Premium service is for clients that depend on their systems and are looking for a single invoice solution with an all-encompassing level of support. Platinum Support includes all the benefits of our Gold service, but where typical IT support company offerings stop, we take our support offering that one step further, anticipating your every need.
Our proactive & managed support package delivers all the benefits of an internal IT team with none of the draw backs. With totally unlimited support your costs are truly fixed with a guaranteed level of service
Dedicated Team of Engineers
A team of engineers dedicated to your account to ensure the best possible level of support for your business
Half Day on site per month
Engineer to site half a day each month to perform critical updates, hardware installs and general optimisation of your system.
Dedicated account manager
A dedicated account manager, who will perform quarterly account reviews to help identify changes in your support requirements and provide advice on future strategies
Proactive monitoring of antivirus definition updates
We’ll be scanning your hardware for any antivirus updates to ensure that we prevent any issues before they occur
Proactive back-up success/failure monitoring
Relax in the knowledge that we’ll ensure your back ups are always taken. If disaster strikes, you’ll know that your business will be back up and running quickly!
Proactive Disk Space and growth monitoring
We’ll be able to extend the lifespan of equipment as well as predict when it will be time to upgrade – it’s reassuring to know costs in advance so you can build them into future budgets.
Monthly Performance Reports
We’ll let you know how your system is running and whether the infrastructure is fit for your business as it grows.
Our helpdesk support team are friendly, knowledgeable and available from 8.30am – 5.00pm Monday to Friday
Unlimited Telephone and Remote Access Support
You only have one IT system, so it makes sense to have a single IT support service partner who can handle every aspect of service and support.
Free impartial advice on project work or system upgrades
Our aim is to make your business run smoothly and be able to grow. With information and expertise on a whole different range of technologies that could provide the right solution for you, we’ll learn more about your business and advise you how best to get there.
Professional, qualified support engineers
We take it for granted that only qualified and experienced engineers are employed at B2 IT Solutions.
Service Level Agreements (Server/PC)
Our delivery agreement is written in stone so you know what you can expect and when you can expect it. Our goal, as an innovative and forward thinking company, is to exceed it!
Home Worker Remote Assistance
We recognise that people work in many different ways these days – as a result, it’s a real bonus that our support covers you at home as well as in the office.
Warranty Call Management
Not sure when your hardware will need an upgrade or when it is out of warranty – let us help by managing it all.
3rd Line Engineer On-site support
Our Team of consultants will provide additional help and experience for internal IT teams that have troublesome issues.
Priority Escalation to Microsoft as required
Our Partnership with Microsoft allows us to escalate complicated issues to them for immediate resolution.
3rd Party Software Application Assistance
We will work with Third party line of business providers to resolve their issue where possible to help reduce the impact on your business.
User Account Additions, Moves and Changes
Whether you are moving office, expanding or making changes, we’ll be there to support you in terms of your IT Solutions every step of the way.
Malware Infection Removal
Before an issue becomes an issue, we’ll be there – removing malware and ensuring your system’s healthy
Management of Windows Updates
Never worry about your systems becoming outdated. We’ll perform updates as they are needed without disturbing your work.
Contact us today and we’ll chat through your best options with no obligation